NEMT Routing Software

NEMT routing and dispatch software RouteGenie along with its killer feature PRE-RouteGenie is an up-to-date technology that offers a good opportunity to automate all NEMT operations such as managing trip requests, vehicle and driver management, and optimizes routing and scheduling. It copes with daily challenges like traffic problems, driver call-offs, cancellations, no shows, will calls, on-demand trips, add on trips and more. The software also saves time and effort on the billing processes, therefore, providers get reimbursements faster.

What RouteGenie is capable of

  • Generating a well-planned, effective routing and schedule
  • Improving on-time performance
  • Offering excellent driver and vehicle management 
  • Generating drivers’ ratings
  • Stores drivers’ data
  • Creates trip requests and trips ratings 
  • Provides real-time visibility for providers
  • Being compatible with a mobile app
  • Supporting GPS vehicle tracking 
  • Producing immediate upgrades to the dispatch management capacities
  • Generating paperless documentation
  • Featuring electronic signature capture
  • Supportiing client notifications
  • Improving billing accuracy
  • Streamlining and simplifies payrolls

Automating NEMT processes enables providers to build optimized routes and schedules, improve dispatch management, streamline billing, develop communication with drivers on the routes, and enhance client service. All in all, our NEMT routing platform is a win-win solution for all stakeholders: passengers, medical caregivers, and NEMT providers. Passengers will get excellent service, medical caregivers will have fewer canceled appointments, and NEMT companies improve their performance, hence, fatten the profit. Even free non-emergency medical transportation routing software will deliver a seamless medical transportation experience for all stakeholders.

Having access to medical appointments is vital for health and overall wellbeing, and NEMT ensures that all fragile patients aren’t in need of transport to get to and from doctors’ appointments, urgent care, pharmacy, etc. 

A whole host of people – disabled, aging seniors, normally healthy people hampered by surgery, injury, or medication – benefit from NEMT services. State Medicaid programs guarantee access to NEMT for the low-income population with transportation issues. NEMT vehicles come with special equipment so that riders can have safe and comfortable trips. 

Unfortunately, like any other transportation industry, NEMT organizations have various problems. The following are the most frequent issues they face.

  • NEMT dispatching, routing, and scheduling processes are quite time- and labor-consuming if all operations are conducted manually. 
  • Human errors – when the company prevalently leans on human resources instead of using up-to-date technologies or certain software, it can lead to frequent, therefore, costly mistakes. This can badly impact the business.  
  • Each NEMT provider operates under unique circumstances: mountain areas, rural or urban areas, etc.
  • NEMT providers may deal with multiple funders. If all operations are performed manually, it increases the number of errors. The right software can become quite handy.
  • The structure of Medicaid, Medicare, or another private insurance service differs from state to state, so NEMT companies have to consider all the special aspects to perform efficiently.

Below there are issues that NEMT providers face daily:

  • Traffic problems
  • Issues with frequent vehicles breaking down
  • Insufficient routing
  • Inefficient driver scheduling
  • Missed pick-ups 
  • On-demand trips
  • Driver getting lost
  • Driver call-offs
  • Add on trips
  • No-shows
  • Cancellations

Despite the fact that NEMT providers experience dozens of problems every single day, there is an excellent solution on the market! A well-thought NEMT routing software will liquidate human errors, improve the workflow, and digitize all the processes. High-quality technology must be comprehensive, customizable, and satisfy all the needs of NEMT providers of any size and location. Each of these aspects was at the forefront when we were creating our non-emergency medical transportation routing software. Using this technology, you’ll make your business more productive and profitable. Plus, passengers will be happy with fast and accurate service.


Our team has created comprehensive NEMT routing software to satisfy the demands of the NEMT companies. The software can generate optimized schedules and routes per individual needs. It cuts down on unnecessary vehicles and drivers, this is how the software helps to reduce the company’s costs. It handles real-time changes and challenges like traffic problems, add on trips, on-demand trips, no shows, will calls, late cancellations, driver call-offs, vehicle breakdowns, and more.

streamlining routing

Our software will do the job for you and optimizes routes! No more stress over routing! Just set up the system to generate the course and you are good to go!

Saving on drivers’ labor

NEMT software identifies and considers each vehicle capacity. Besides, it recognizes the patient’s needs when choosing and assigning cars to trips. This feature is convenient for both patients and providers since it eliminates the chances of the wrong vehicle or unqualified driver. It makes the service more productive and saves on time and labor.

Improving on-time performance

The software determines proper pick-up and drop-off windows for each ride, enhancing on-time performance.

Optimizing scheduling

Forget about paper-based records, documentation, and systems! With our software, providers spend less time and labor. The digitized system detects the number of cars and what kind of car is needed per individual needs.

Determining the right NEMT vehicle

Our software considers patients’ needs to ensure the driver’s qualifications and the type of vehicle are suitable for a particular ride. This way NEMT providers perform efficiently, and there will be no rejected trips.

Saving on car fuel and maintenance

Due to efficiently built routes and schedules, there will be less unnecessary driving and waste.

We’ve created this software with NEMT providers and their passengers in mind. While producing it, we considered all the problems that providers face daily. That’s why our technology completely satisfies NEMT companies’ demands. 

Try out the NEMT routing software demo today! It will be that piece you were missing!