NEMT Dispatch Software

Non-emergency medical transportation dispatch software RouteGenie along with its DispatchGenie feauture allows NEMT companies to efficiently deliver senior or disabled patients to and from the hospital, medical appointments, urgent care, or pharmacy. Without automation of NEMT routing and dispatch technology procedures, running any of the transportation operations is no cakewalk. Providers can make fatal mistakes which will cost a lot of money. Especially when the company is on a fast track and keeps growing.

On a daily basis, NEMT providers may contend with such common problems as various human errors, insefficient driver scheduling, no-shows,drivers getting lost, vehicles breaking down , traffic problems, add on trips, on-demand trips, driver call-offs, and cancellations. In addition, every company works under unique circumstances. It may deal with multiple funders or a single one, serve the rural or urban area, plus, the structure of Medicare, Medicaid, and other insurance-funded services differs in every state. Providers must take into account all the peculiarities to operate efficiently. Fortunately, an advanced RouteGenie NEMT digital dispatch system can take upon a huge part of the burden. When it comes to dispatching, technologies also win as they do in many spheres of modern life.


RouteGenie non-emergency dispatch software is a cutting-edge technology that helps NEMT companies provide a reliable and safe transportation service to eligible patients and covers all levels of operational care. It can automate the following processes:

Vehicle and driver management 
  • Trip requests 
  • Trips ratings 
  • Driver’s ratings 
  • Driver’s data 
  • GPS vehicle tracking
Besides, it offers instant upgrades to the dispatch management capabilities, maintaining paperless documentation, electronic signature capture, and more due to NEMT cloud dispatch review and other helpful functions.

All in all, the more advanced software is, the more convenient features it offers. Such technology is helpful for NEMT providers, healthcare givers, and, of course,  patients since it eliminates barriers to healthcare transportation.  

In today’s world, NEMT companies should automate and digitize their operations. This way they’ll meet continuously growing healthcare providers’ demands for excellent medical ride services for their patients. The right medical dispatch software is a time-, labor-, and money-saving solution for NEMT providers.

RouteGenie NEMT dispatch software with the client management feature boasts useful characteristics mentioned above, reduces errors, and allows to manage the workflow effectively. With the help of this software, each NEMT company will be able to deliver premium-quality service to passengers, hence, improve its cash flow.


Our team has created NEMT dispatch and billing software called RouteGenie to accommodate all needs of the NEMT providers. It’ll help them cope with challenges and real-time changes that providers experience throughout a day such as on-demand trips, add on trips, will calls, late cancellations, no shows, vehicle breakdowns, driver call-offs, traffic problems, and more. Our software allows providers to generate optimized schedules and routes. It boasts flexible dispatch modules which can be customized per individual needs. Other convenient functions include: improved communication with drivers, simplified and efficient billing, well-developed client service. Using our software will improve the overall effectiveness and on-time performance of the NEMT providers. 

Below you’ll find the most prominent advantages of our solution.

Informative dispatching and scheduling resolutions

It optimizes scheduling and routing by analyzing daily trips and routes. This way dispatchers can identify where last-minute pick-ups, will calls, or single-reservation rides fit into the existing schedule. Besides, the software will suggest the right vehicle for a particular trip, making it, on top of everything else, the best NEMT ambulance dispatch software.

Encouraging dispatchers to be more proactive

Dispatchers will be able to provide better service to drivers and passengers since they’ll spend less time fixing various mistakes and choosing the right vehicle.

Suggesting the right NEMT vehicle

It always considers the passenger’s needs when choosing and assigning cars to trips. This feature is convenient for both patients and providers since it eliminates the chances of the wrong vehicle or even unqualified driver for an individual with particular needs (wheelchair, crutches, stretcher, etc).

Reducing labor and costs

No more unnecessary NEMT vehicles! Fewer wasted miles! Our most used dispatch software for NEMT will save you money!

Real-time dispatch

It’s capable of accommodating the same-day scheduling changes such as last-minute trip requests, late cancellations, and will calls without affecting on-time performance.

Allowing communication with drivers in real-time

It sends real-time notifications and updates to the drivers’ app, making it the best NEMT and taxi digital dispatch system. The drivers always have relevant information whereas dispatchers know where the drivers are and what they are doing.

Excellent multi-load opportunities

Our NEMT cloud dispatch boasts an intelligent engine that greatly executes on multi-load options.

Mobile experience

Thanks to user-friendly mobile applications for drivers and clients, the software increases trip management capabilities and overall transparency. It’ll definitely improve the transportation experience for all stakeholders. 

Due to our software, NEMT providers will be able to operate with maximum efficiency and maintain better on-time performance. It provides intelligent routing, scheduling, and dispatching features. The software considers all trip parameters when choosing a vehicle and only assigns the best fit for the clients’ needs. Its multi-load dispatch function maximizes the use of the NEMT vehicles’ capacity. RouteGenie is user-friendly NEMT dispatch software that will be always on guard of NEMT providers and their passengers.

Make managing your practice easier than ever with our smart solution!